Live Chat with a Customer Service Representative
Weekdays 8am-5pm

If you would rather speak to a Customer Service Representative directly, call:

218.284.5702

Fargo/Moorhead

701.672.5702

Wahpeton/Breckenridge

Calling Feature Information

Voice Mail
Enhanced Voice Mail
Telemarketer Call Manager
Call Waiting
Caller ID Name/Number
Caller Waiting/Caller ID*
Last Call Return
3-way Calling
Continuous Redial
Call Rejection
Priority Call
Custom Ring
#8 Speed Dial
#30 Speed Dial
Selective Call Forward
Call Forwarding
Call Forward Busy
Call Forward Busy No Answer (N/A)
Caller ID Name Block
Anonymous Call Block
900 Call Block
Collect Call Block
Phone Troubleshooting

Voice Mail

Download PDF of Voice Mail Guides below here:

Enhanced Voice Mail

Our Enhanced Voice Mail does everything you've come to expect from Voice Mail and more.

E-Forwarding:

This feature allows you to not only to store messages in your voice mailbox, but it also converts them into e-mails. You can listen to or forward your messages, and save or delete them from your voice mailbox. This is very useful for those that have dial-up Internet service. You will never miss a message that is urgent because you are online.

Pager or Phone Notification:

Great for people on the go. A reminder page or call alerts you when you have a new message left in your mailbox. Example: If someone leaves you a message at home, your voicemail will call your cell phone or pager and play the message. You will need to provide the 10-digit phone number that you want the notification sent to.

Allow Out Dial:

This feature allows callers to dial 0 to call a preset number when reaching your mailbox. Example: "Please leave a message at the tone, or press 0 to connect you to my cell phone." You will need to provide the alternative phone number that your calls should be routed to.

Auto-Login:

This feature will allow you easy access to your mailbox when you are calling from the voice mail phone. Ideal for those that are not concerned with the security features and want quicker access to their voice mailbox.

Daily Notification:

This feature allows you to setup a time of the day to notify you if you have voice messages. On the days that you do not have any new messages, the service will not give you a notification call. You will need to provide the 10-digit phone number that you the notification will be sent to.

Telemarketer Call Manager

Download PDF of Telemarketer Call Manager

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Call Waiting

A special tone alerts you to an incoming call.
When notified of an incoming call by an alert tone, depress and release the hook switch to place your current call on hold and connect to the other calling party.
To alternate between calling parties, depress and release the hook switch for each transfer.
You also can answer call waiting by hanging up and waiting for the phone to ring.

To Cancel Call Waiting:

If you prefer to not be interrupted by call waiting, dial *70 before making the call.
Call waiting is re-activated the next time you make a call.
Press *70
Call waiting will automatically be restored when you complete the call.

During a Call

Tell the person that you are speaking with that you are going to cancel your call waiting
Press the switchhook** or flash** button
Listen for dial tone. Dial *70
You will be automatically connected to your original call

About a manual "Switchhook" or the "Flash" button (they do the same thing)
*The "switchhook" is the round, flat or square button the handset pushes down when you hang up the phone. Your phone is "off the hook" when that button is up. Timing is critical when using the "switchhook" because if you hold it down too long, it will disconnect you call, if you don't press it long enough, nothing will happen. Ideally, you should depress it between .75 and 1.5 seconds..

*The "flash" button is a pre-programmed button that does the same thing as manually pressing the "switchhook" for one second. It is easier to use the "flash" button than a manual "switchhook" since the timing is automatically taken care when the button is pressed.

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Caller ID Name/Number

Caller ID displays a caller's name and telephone number on your telephone or attached Caller ID box.
Name, number, date and time of most calls are stored, even if unanswered.
UNKNOWN, UNAVAILABLE or OUT OF AREA calls are from an area where caller ID is unavailable.
PRIVATE or ANONYMOUS calls are from a number which have blocked Caller ID. (See Anonymous Call Block (link) to block these calls.)
Note: A Caller ID box or phone with Caller Name & Number capability is required.

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Call Waiting/Caller ID*

Call Waiting/Caller ID works in conjunction with Caller ID. If you have Caller ID, this service will allow you to see who is trying to call you while you are on the phone. Your Caller ID box (or phone) will display the caller’s name and number (if available), so that you may decide whether or not to answer the incoming call.

Note: Service requires compatible phone or Caller ID box.

To Use Call Waiting/Caller ID:

If you decide to take the call, depress and release the switchhook to place your current call on hold and connect to the other calling party.
To alternate between calling parties, depress and release the switchhook for each transfer

To Cancel Call Waiting/Caller ID:

Press *70
Call Waiting/Caller ID will automatically be restored when you complete the call.

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Last Call Return

Last Call Return puts an end to the annoyance of missed calls by allowing you to automatically dial the last party who tried to reach you.

To Use Last Call Return:

Press *69.

Listen for an announcement telling you the phone number of the last caller.

If you wish to return the call, press 1.

If you do not wish to return the call, hang up the phone.

If the line is busy, listen for the announcement telling you the number is busy; hang up the phone; listen for a short-short-long ring telling you the line is free. The call will automatically be made when you lift the handset.

To cancel last call return:

Press *89

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3-way Calling

3-way calling allows two you to talk to two other people a the same time or put one call on hold and make a second call.

To Use Three-Way Calling

Make a call to the first person you want to talk to.
Depress and release the switchhook** or flash button** to put the current party on hold.
Listen for three bursts of dial tone followed by a steady dial tone.
Dial the number of the second party. You can talk to this party privately until you reconnect with the first party on hold. If the second party you called does not answer or you get a busy signal, depress and release the switchhook** or flash button** to go back to the first party on hold.
To connect with both parties, depress and release the switchhook** or flash button**. When you hang up, all parties are disconnected.

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Continuous Redial

Automatic Call Back allows you to reach busy numbers without having to redial. Just dial a code when you receive a busy signal, and your phone will check the busy number for availability for up to 30 minutes. A special call back sound will alert you when the number is free, and the call will automatically be made when you pick up the handset.

To activate Automatic Call Back:

Press *66.

To deactivate Automatic Call Back:

Press *86.

Note: You can still make and receive calls while the Automatic Call Back service is monitoring a busy signal.

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Call Rejection

Call Rejection allows you to create a list of phone numbers from which you do not wish to receive calls. Calls from those phone numbers are sent to an announcement that informs the caller that you are not receiving calls at this time.

To Use Selective Call Rejection:

Press *60.

Voice instructions will guide you through the steps of how to turn Selective Call Rejection on or off, or make changes to your list.

Press #01# to add the last calling number.

0 to repeat the instructions
1 to review the numbers on your list
3 to turn Selective Call Rejection on or off
# to add a number to your list
* to delete a number from your list
08 to delete all numbers from your list.

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Priority Call

Priority Call allows you to hear a special ringing pattern when you receive calls from a specified list of telephone numbers. For all other calls, your telephone will ring normally. This feature can work in conjunction with Call Waiting.

To Use Priority Call

Press *61.

Voice instructions will guide you through the steps of how to turn Selective Distinctive Ringing on or off, or make changes to your Priority Call List.

0 to repeat the instructions
1 to review the numbers on your list
3 to turn Priority Ringing on or off
# to add a number to your list
* to delete a number from your list
08 to delete all numbers from your list

**Special Notes

You may dial 1,0, # or * at any time rather than waiting for the voice instructions.
This list is completely separate from any other list created for any other feature.
The same special ring is used for Custom Ringing, Priority Call and Long Distance Alert. If you have these services, you may not be able to distinguish between calls. Other limitations and restrictions may apply.

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Custom Ring

Know who is calling before picking up the phone. You can assign up to three numbers with their own special ring. No additional equipment or wiring is needed.

*The same special ring is used for Custom Ringing, Priority Call and Long Distance Alert. If you have these services, you may not be able to distinguish between calls. Other limitations and restrictions may apply.

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#8 Speed Dial

Eight number speed calling allows a customer to call one of a group of Eight numbers by dialing a one-digit code. Each number can consist of up to 32 digits.

To use Eight Number Speed Calling

To enter a Speed Calling code, press *74 and immediately dial the code number you will use to represent the directory number. Valid code numbers are 2 – 9.
Dial the directory number that you would like to store, just as you would normally (seven digit or 1 + area code + number) and hang up.
Repeat steps 1 through 3 for each number you want to store, using a different code number each time.
To place a call using Speed Calling, dial the code number and wait four seconds for the call to be placed.

Note: To replace a stored number with a new one, follow steps 1 through 3.

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#30 Speed Dial

30 number speed calling allows lets you program long distance, local, international or emergency numbers for fast and easy access by dialing a two digit code. Each number can consist of up to 32 digits.

To use 30 Number Speed Calling

To enter a Speed Calling code, press *75 and immediately dial the code number you will use to represent the directory number. Valid code numbers are 20 – 49.
Dial the directory number that you would like to store, just as you would normally (seven digit or 1+area code + number) and hang up.
Repeat steps 1 through 3 for each number you want to store, using a different code number each time.
To place a call using Speed Calling, dial the code number and wait 4 seconds for the call to be placed.

Note: To replace a stored number with a new one, follow steps 1 through 3.

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Selective Call Forward

Selective Call Forwarding allows you to create a list of phone numbers to be forwarded to a specified number when they dial you.

Note: When this feature is activated, you will only receive calls from the numbers you have programmed. Emergency calls may not get through.

To Use Selective Call Forwarding:

Press *63.
Voice instructions will guide you through the steps of how to turn Selective Call Forwarding on or off, or make changes to your Preferred Call Forwarding list.
Voice instructions will also guide you through the steps of how to enter, confirm or change the number to which your calls will be forwarded. Press 1 to confirm the number; press 0 to change the number.
0 to repeat the instructions
1 to review the numbers on your list
3 to turn Selective Call Acceptance on or off
# to add a number to your list
* to delete a number from your list
08 to delete all numbers from your list

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Call Forwarding

Call Forwarding allows you to forward calls to your wireless phone, an answering system, your pager, or any local or long distance number. Incoming callers are unaware they are being forwarded.

To activate Call Forwarding:

Press *72 and wait 2 seconds for dial tone.
Dial the number you would like to forward calls to, and wait for the call to be answered.
After the call has been completed, your phone is now forwarded.

To deactivate Call Forwarding:

Press *73 and wait two seconds for two bursts of dial tone, and hang up. Until you deactivate Call Forwarding you can make outgoing calls but cannot answer incoming calls.

Note: If calls are forwarded to a number outside your local calling area, you will be billed for consequent toll charges.

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Call Forward Busy

Call Forwarding Busy automatically forwards your calls to another location when your phone line is busy.

To activate Call Forward Busy Line:

Press *90 and wait two seconds for dial tone.
Dial the number you would like to forward calls to. When the forward-to-number answers, CFB is activated. If the forward-to-number is busy or doesn’t answer, the activation steps can be repeated within two minutes.

To deactivate Call Forward Busy Line:

Press *91 and wait for two bursts of dial tone.
Hang up

Note: If calls are forwarded to a number outside your local calling area, you will be billed for consequent toll charges.

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Call Forward Busy No Answer (N/A)

Call Forwarding No Answer automatically forwards your calls to another location when you are away, or do not want to receive calls.

To activate Call Forward No Answer:

Press *92 and wait 2 seconds for dial tone.
Dial the number you would like to forward calls to. When the forward-to-number answers, CFD is activated. If the forward-to- number is busy or doesn’t answer, the activation steps can be repeated within two minutes.
Hang up, your phone is now forwarded.

To deactivate Call Forwarding No Answer:

Press *93 and wait for 2 bursts of dial tone.
Hang up

Note: If calls are forwarded to a number outside your local calling area you will be billed for consequent toll charges.

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Caller ID Name Block

This service will make your name appear as "Private" or "Anonymous" on others' Caller ID boxes. To prevent your number from being shown on Caller ID boxes when you make a call, you must use one of the Line Blocking options listed below. This is a FREE service provided by 702 Communications.

Per Call Blocking: This service is provided at no charge to 702 Communications customers. Per Call Blocking will prevent Caller ID from displaying your number when you enter *67 before the phone number you are dialing.

Per Line Blocking: This service will prevent Caller ID boxes from displaying your number unless you enter *82 before making a call.

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Anonymous Call Block

This service works with the Caller ID service. Anonymous Call Rejection would reject any incoming call from an anonymous location (any caller whose name and number would not show up on your Caller ID display). The rejected caller would be instructed that the location does not accept anonymous calls and instruct the caller to dial *82 before placing their call to you, in order to be identified. Please note that this service will reject ALL calls that are not identified by name and number, so there is the potential of missing calls you may want to receive. This is a FREE service provided by 702 Communications.

To activate Anonymous Call Rejection:

Press *77
Hang up.

To deactivate Anonymous Call Rejection:

Press *87
Hang up

Note: This feature does not block EVERY call that does not have information on the caller ID display. There may be no information sent, so there is no information displayed. This is different from intentionally blocking your outgoing information. If a customer wants a message for every number that has no information displayed, NO SOLICITATION may be the feature they need to look at, or maybe just not answer those calls that are not blocked.

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900 Call Block

This service allows a customer to block any 900 number calls from being made at the service location. Traditionally, 900 numbers charge the caller a per-minute rate for the duration of the phone call. To prevent unwanted 900 number calls, this service is recommended by 702 Communications. All members without 900 number blocking will be responsible for 900 number calls made from the service location. This is a FREE service provided by 702 Communications.

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Collect Call Block

This service allows a customer to block any collect calls from being made at the service location. Collect calls charge the caller on a per-minute rate for the duration of the phone call. To prevent unwanted Collect Call charges this service is recommended by 702 Communications. This is a FREE service provided by 702 Communications.

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Phone Troubleshooting

Repair Department
Call us at 218.284.5702 Fargo/Moorhead
Or 701.672.5702 Wahpeton/Breckenridge
Email: repair@702communications.com

Before you call, troubleshoot your phone problem and avoid potential charges

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