Live Chat with a Customer Service Representative
Weekdays 8am-5pm

If you would rather speak to a Customer Service Representative directly, call:

218.284.5702

Fargo/Moorhead

701.672.5702

Wahpeton/Breckenridge

Frequently Asked Questions

1. What is my monthly billing cycle?
2. How long does it take to get my phone service?
3. Can I keep my current phone number?
4. Do I need to call my current provider to cancel my service if I am switching to 702?
5. Do I need to pay a deposit?
6. Do I get my deposit back?
7. How do I read my bill? And why is the first one so high?
8. Why does it take a week to get service? Isn’t it just flipping a switch?
9. Can I check my Voice Mail when I’m not at home? How?
10. How do I find a number of a person or business I’m looking for?
11. Can I change my billing date?
12. Will you mail me a Smart Search book?
13. How do I request a repair?
14. When will I be charged for a technician visit?
15. What is Inside Wire Maintenance?
16. Where can I find instructions for calling features?

FAQs

Q. What is my monthly billing cycle?
A. Our billing cycle is on a fixed schedule. A month of service runs from the 10th to the 9th. Your bill is due on the 25th of each month.

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Q. How long does it take to get my phone service?
A. 5-7 business days.

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Q. Can I keep my current phone number?
A. Yes!

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Q. Do I need to call my current provider to cancel my service if I am switching to 702?
A. There is no need to contact your current provider if you are transferring your number to us. We will take care of it.

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Q. Do I need to pay a deposit?
A. A deposit may be required based on your credit score.

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Q. Do I get my deposit back?
A. Yes, you will get your deposit back with interest in one year or if you disconnect your service and your account has been paid up.

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Q. Why is my first bill so high? 
A. Phone bills are notoriously confusing, and though we do our best to be understood, it can still be a confounding document. Which is why we provide this handy explanation of your bill (pdf) for your use. If you still have questions please call customer service at 218.284.5702 in Fargo/Moorhead and 701.672.5702 in Wahpeton/Breckenridge.

Your first bill may be higher because we start billing from the day you start service with 702. Our billing cycle begins on the 10th of each month and ends on the 9th of the following month. Due to the fact that we bill out a month in advance, your first bill will have prorated days on it. You may also have been charged a one-time set-up fee on your first bill.

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Q. Why does it take a week to get service? Isn’t it just flipping a switch?
A. In many areas,  702 dial tone and Internet runs on existing lines that are in the ground or on overhead wires. Making the connections necessary to provide service to you often takes a minimum of five business days depending on the location.

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Q. Can I check my Voice Mail when I’m not at home? How?
A. Yes, you can check your Voice mail remotely. In the Fargo/Moorhead area: dial 478-6245 and then enter your 7-digit phone number and passcode. In the Wahpeton/Breckenridge area: dial 672-6245 and then enter your 7-digit phone number and passcode. Download the Voice Mail instruction guide here.

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Q. How do I find a number of a person or business I’m looking for?
A. You can dial directory assistance to obtain information. Dial 411.

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Q. Can I change my billing date? (eg. I get paid on the first of the month)
A. Our billing cycle is fixed. You can make arrangements to pay later than the due date if you wish.

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Q. Will you mail me a Smart Search book?
A. We cannot mail out Smart Search or any other directories. You are welcome to stop by our office to pick one up or contact the directory supplier to find out where you can get one?

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Q. How do I request a repair?

• First, troubleshoot online.
• Call us at 218.284.5702 Fargo/Moorhead
  Or 701.672.5702 Wahpeton/Breckenridge

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Q. When will I be charged for a technician visit?
If a 702 technician comes to your home and discovers the problem is outside of your home there will be no charge for the repair. If the technician discovers the trouble is inside your home (ie. jacks or wiring) you will be charged $37.50 ($75 for businesses) for the visit, unless you have Inside Wire Maintenance. If you choose to have the technician complete the repair you will be billed for time and materials. 702 will apply the charges to your bill. For step-by-step trouble shooting guide, click here.

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Q. What is Inside Wire Maintenance?
A. Inside Wire Maintenance (IWM) is a plan that entitles the customer free trouble-shooting and repair of inside wiring issues to include internal wiring and jacks. This entitles you to free replacement of defective equipment that was in working condition before the maintenance plan was added to the account. The plan must also be in effect for at least 30 days before troubleshooting will be covered under the maintenance plan.

EXCLUSIONS:

• Installation of new jacks or re-wiring.
• Phone cords connecting external equipment (such as phones, modems, fax machines) to the jacks.
• Cabling running between external buildings (such as detached garages or shop buildings) or units in a multiple dwelling structure.
• Repair of inside wiring may require re-routing cable if damage to drywall or plaster would be incurred to repair the existing cable route.
• IWM does not cover internal equipment or wiring that was known to be defective before the plan was added to the customer's account.

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Q. Where can I find instructions for calling features?
Calling features and instructions can be found here.

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