702 Communications Your local phone and broadband provider


Live Chat with a Customer Service Representative
Weekdays 8am-5pm

If you would rather speak to a Customer Service Representative directly, call:

218.284.5702

Fargo/Moorhead

701.672.5702

Wahpeton/Breckenridge

Frequently Asked Questions

  1. How long does it take for Dial-Up Internet to get set up?
  2. What is DSL?
  3. My DSL service quit working, what do I do?
  4. Why is my DSL not 1.5M?
  5. When will you offer DSL at my home?
  6. What is spyware?
  7. How do I remove spyware?
  8. Do I need Anti-Virus on my computer?
  9. Do I need to call my current provider to cancel my service if I am switching to 702?
  10. Why does it take a week to get service? Isn’t it just flipping a switch?
  11. What is my monthly billing cycle?
  12. Can I change my billing date?
  13. Why is my first bill so high?
  14. Do I need to pay a deposit?
  15. Do I get my deposit back?

FAQs

Q. How long does it take for Dial-Up Internet to get set up?
A. Dial-Up Internet can be set up the same day we receive your application.

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Q. What is DSL?
A. DSL is one of the most popular types of “Broadband Internet.” A DSL modem is similar to a cable modem in that it delivers high-speed Internet access, but instead of traveling over the shared TV cable in your neighborhood, it uses your phone line. Unlike dial-up Internet service however, you are always connected and can still use your home phone while using the computer!

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Q. My DSL service quit working, what do I do?
A. Occasionally, for various reasons you may have brief interruptions in service, caused by power fluctuations, inclement weather, and other things. Often times, these issues can be resolved quite easily. Try unpluging the power from your DSL modem (and your router, if you have one) and let it sit off for 30 seconds or so. Then plug the DSL modem back in. After a couple of minutes the modem should be ready, so you can try and get back online. (Again, if you have a router, you can now plug that back in as well.) If everything is working, great! Otherwise, our trained and local helpdesk staff will be happy to help you out, just give them a call during normal operating hours.

Monday – Friday: 7am-10pm
Saturday: 8am-5pm

Fargo/Moorhead – 218.284.INET(4638)
Wahpeton/Breckenridge – 701.672.INET(4638)

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Q. Why is my DSL not 1.5M?
A. DSL is a distance-sensitive product. We provide the most bandwidth possible for your address (up to 1.5 MB). If you're not receiving the maximum speed, we may be able to remedy the situation. However, the speed you're getting may be the maximum your address can get. Check your current speed now.

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Q. When will you offer DSL at my home?
A. If we cannot provide DSL to your home due to distance, facility incompatibility, etc., we are always looking to expand where we can. We will notify new areas when DSL is available.

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Q. What is spyware?
A. Spyware is software that installs itself on your computer without your consent. It can transmit personal information such as computer use or what websites you have visited. It can also cause pop-up advertisements on your computer. It can be very difficult to remove because often, it will reinstall itself after you try to remove it.

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Q. How do I remove spyware?
A. This can be a difficult process, however there are some options. Software has been made that can help detect and remove many malicious programs. A few good programs are: Ad-Aware, Spybot and Windows Defender. These programs have either a free or trial version, so they are good options. If this doesn’t seem to help, you may want to have a computer technician from our 702 Tech Team take a look and see if they can clean things up.

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Q. Do I need an anti-virus program on my computer?
A. Yes! Unfortunately, these days there are many different malicious websites and e-mails that get passed around and it can often be difficult to differentiate between what is valid and what is not. A good anti-virus program keeps these malicious programs from getting installed on your computer which in turn will keep your computer running like it should. If you need this, let us know!

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Q. Do I need to call my current provider to cancel my service if I am switching to 702?
A. There is no need to contact your previous provider if you are transferring your number to us. We will take care of it.

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Q. Why does it take a week to get service? Isn’t it just flipping a switch?
A. In many areas, 702 dial tone and Internet runs on existing lines that are in the ground or on overhead wires. Making the connections necessary to provide service to you often takes a minimum of five business days depending on the location.

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Q. What is my monthly billing cycle?
A. Our billing cycle is on a fixed schedule. A month of service runs from the 10th to the 9th. Your bill is due on the 25th of each month.

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Q. Can I change my billing date? (eg. I get paid on the first of the month)
A. Our billing cycle is fixed. You can make arrangements to pay later than the due date if you wish.

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Q. Why is my first bill so high?
A. Your first bill may be higher because the billing cycle starts from the day you begin service with 702. Our billing cycle begins on the 10th of each month and ends on the 9th of the following month. Due to the fact that we bill out one month in advance, your first bill will have prorated days on it. You may also have been charged a one-time set-up fee.

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Q. Do I need to pay a deposit?
A. A deposit may be required based on your credit score.

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Q. Do I get my deposit back?
A. Yes, you will get your deposit back with interest in one year or if you disconnect your service and your account has been paid up.

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